FAQ
Q: Does Sandy Spoon Bakery make cakes or cupcakes?
A: No, but many other offerings coming soon!
Q: How far in advance should I place my order?
A: When possible, please allow at least 2 weeks for your order. Last minute orders will be accommodated only when possible.
Q: What types of payments does Sandy Spoon Bakery accept?
A: Cash, Zelle, Venmo, Cashapp, PayPal.
Q: What is the payment/deposit policy?
A: If you are ordering within 30 days prior to your event, a 50% non-refundable deposit is due at the time of ordering. Remaining balance will be due the day of pick-up/delivery. Please note that any order under $50 will be due in full at time of order.
Q: What if I want to change my order after I've already placed it?
A: Depending on the complexity of the change, we will do our best to accommodate up to 5 days prior to the order. Significant changes after this point will incur an additional charge in the amount of 20% of your order.
Q: Are there any designs you won't accommodate?
A: Yes, Sandy Spoon Bakery will not design any treats with pornographic content, disparaging or offensive language or images targeting any political party, race, religion or sexual orientation.
Q: Do you accept wholesale orders?
A: Yes, if you are interested in placing an order for resale at your location, please call or email us for further information.
Q: Do you deliver?
A: Yes. If you are a resident of South Carolina and within 5 miles of the Little River area, we are happy to deliver your treats to you for a $10 additional fee. All other SC and NC residents can pick up their treats at one of two designated locations. We are a home-based bakery; the safety and security of our family and our customers is of utmost importance. Pick up will be discussed at the time of your ordering.
Q: Do you provide event set up?
A: No, you are responsible for your own set up including trays, plates, and any other presentation. The Bakery only supplies the treats for your event.
Q: Do you customize labels?
A: No, we do not customize labels for your event.
Other Important Notes
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We will do our best to design each of your treats to match them as closely as possible to your design requests, including the colors and theme of your event. Please feel free to send inspiration pictures, your event invitation, etc. so that we can match your theme. However, it is to be noted that final design decisions will be made by the bakery. Upon your first payment, you are agreeing to the release of design authority.
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All treats must be kept in a temperature controlled area at all times. Leaving treats in direct sunlight or in warm environments will cause your treats to melt.
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Once you take possession of your treats, the Bakery is no longer responsible for them and no refunds/credits will be given for any reason. The treats are your responsibility once they are in your care. Thank you for understanding!